Privacy Policy

Welcome to Overflow Mobile Detailing ("OMD", "we", "our", or "us"). We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable South African privacy laws, including the Protection of Personal Information Act ("POPIA").

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, book our services, or communicate with us.

1. Who We Are

Overflow Mobile Detailing (OMD) is a mobile vehicle cleaning and detailing service operating in South Africa.

Our services include:

• Exterior vehicle washes
• Interior and exterior detailing
• Subscription wash plans
• Mobile on-site vehicle cleaning services

2. Information We Collect

When you use our website or book our services, we may collect the following information:

Personal Information

• Full name
• Phone number
• Email address
• Physical address or service location
• Billing and payment confirmation information
• Account or profile information

Vehicle Information

• Vehicle make and model
• Vehicle registration/number plate
• Vehicle colour
• Special instructions related to the vehicle

Website & Technical Information

• IP address
• Browser type
• Device information
• Cookies and website usage data
• Booking history and preferences

OMD does not store or save customers' card details, banking information, or account information.

3. Why We Collect Your Information

We collect your information to:

• Process bookings and subscriptions
• Identify and service your vehicle correctly
• Contact you regarding appointments or changes
• Provide customer support
• Improve our website and services
• Confirm and process payments before services are rendered
• Prevent fraud or misuse of services
• Maintain internal business records

Your vehicle registration/number plate may specifically be used to verify the correct vehicle at service locations, for customer identification and booking accuracy, to maintain service records for subscriptions and repeat bookings, and for security and fraud prevention purposes.

All payments for services must be made before any wash or detailing service begins. OMD does not accept payment after services have been completed.

4. Legal Basis for Processing Information

We process personal information:

• With your consent
• To fulfill a service agreement with you
• To comply with legal obligations
• For legitimate business interests, provided your rights are respected

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Payment processing providers
• Website hosting or booking platform providers
• Employees or contractors performing services on behalf of OMD
• Legal authorities where required by law

All third parties are expected to handle your information securely and confidentially.

6. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, theft, misuse, disclosure, or alteration. While we strive to protect your information, no online platform can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, for accounting and legal requirements, and for business operations and dispute resolution. Inactive customer information may be securely deleted after a reasonable period.

8. Your Rights

Under applicable law, you may have the right to access your personal information, correct inaccurate information, request deletion of your information, withdraw consent where applicable, and object to certain processing activities. Requests may be submitted using the contact details below.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website performance, remember preferences, and analyze traffic and user behavior. You may disable cookies through your browser settings, although some website features may not function properly.

10. Third-Party Services

Our website may contain links to third-party websites or services. OMD is not responsible for the privacy practices or content of those third parties.

11. Children's Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect information from minors without appropriate consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

13. Contact Us